When I was IT CTO at Salesforce for many years, there were 3 main reasons that many customers were challenged in terms of maximizing their Salesforce ROI. Now, at Publicis Sapient, I hear exactly the same three challenges from our Salesforce customers:
Salesforce Org — what is the current condition of my Salesforce org(s)? Good, bad, terrible? what needs to be addressed and how? how much tech debt do I have? what issues are critical?
Salesforce DevOps — what should my Salesforce DevOps process be, including CI/CD? what are best practices? Does my Salesforce DevOps process need to be different than my other DevOps process or can it be the same?
Salesforce Licenses — what am I licensed for? what am I actually using? what am I not using and how could I use it to maximize my Salesforce ROI?
Our Salesforce Digital Organization Framework is designed to answer these common questions.
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Here’s the good news. When I moved to Publicis Sapient nine months ago, we created tailored, efficient offerings to answer these common questions. We’ve honed an approach that provides a quick, 5-day analysis and recommendations for Salesforce customers for each of these 3 common questions.
